Privacy Policy
At Beacon Housing Solutions, we take your privacy seriously and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights in relation to that data. By using our website or services, you agree to the terms of this Privacy Policy.
1. Types of Data We Collect
We may collect and process the following types of personal data:
Contact Information
Name, email address, telephone number, postal address, and other contact details you provide to us.
Identity and Verification Information
Proof of identity, proof of address, employment information, tenancy-related information, and other details required to assess enquiries or support property-related services.
Property and Tenancy Information
Information relating to your property, rental enquiries, tenancy matters, maintenance requests, and related communications.
Financial Information
Bank details, payment information, and credit-related information where necessary for tenancy applications, property services, or related checks.
Usage Data
Information about how you use our website, including pages visited, time spent on pages, browser type, IP address, and device information.
Cookies and Online Tracking Data
Information collected through cookies and similar technologies. Please see the Cookies section below for more detail.
2. How We Use Your Data
We use your personal data to:
- respond to enquiries and provide our services
- arrange valuations, property discussions, and consultations
- support tenancy-related processes and property management services
- manage maintenance issues and service communications
- comply with legal and regulatory obligations
- improve our website, services, and user experience
- send relevant updates, marketing, or promotional communications where permitted or where you have consented
3. Lawful Basis for Processing
We process personal data using one or more of the following lawful bases:
Contract
Where processing is necessary to take steps at your request or to perform a contract with you.
Legitimate Interests
Where processing is necessary for our legitimate business interests, including managing and improving our services, communicating with clients, and operating our website, provided these interests do not override your rights.
Legal Obligation
Where we are required to process personal data to comply with legal or regulatory requirements.
Consent
Where you have given clear consent, for example in relation to marketing communications or optional website features.
4. Sharing Your Data
We may share your personal data with trusted third parties where necessary, including:
- contractors and service providers
- maintenance professionals and property-related suppliers
- credit reference or referencing agencies
- legal, regulatory, or professional advisers
- technology providers who support our systems and website
- marketing or communications providers, where appropriate and permitted
We may also disclose your data where required by law or where necessary to establish, exercise, or defend legal claims.
Where we share data with third parties, we take reasonable steps to ensure it is protected and handled securely.
5. How Long We Keep Your Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory, or reporting requirements.
Examples may include:
- Tenancy or property records: retained for an appropriate period after the end of the relationship, where required for legal, regulatory, or operational reasons
- Financial records: retained in line with applicable tax and accounting requirements
- Marketing data: retained until you withdraw consent or ask us to stop contacting you
You may request deletion of your personal data where it is no longer required, subject to any legal or regulatory obligations that require us to retain it.
6. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These measures may include:
- secure systems and storage
- restricted access for authorised personnel only
- password protection and access controls
- regular monitoring, review, and updates to our security practices
Where personal data is transferred outside the UK, we will take appropriate steps to ensure that it remains protected in line with applicable data protection laws.
7. Your Rights
You have rights in relation to your personal data, including:
Right of Access
You can ask for a copy of the personal data we hold about you.
Right to Rectification
You can ask us to correct personal data that is inaccurate or incomplete.
Right to Erasure
You can ask us to delete your personal data in certain circumstances.
Right to Restrict Processing
You can ask us to limit how we use your personal data in certain situations.
Right to Object
You can object to certain types of processing, particularly where we rely on legitimate interests or use your data for direct marketing.
Right to Data Portability
You can ask us to provide your personal data in a structured, commonly used format, where applicable.
Right to Withdraw Consent
Where we rely on consent, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the details below.
8. Cookies
A cookie is a small file placed on your device when you visit a website. We use cookies and similar technologies to help our website function properly, improve user experience, understand website traffic, and support relevant communications or advertising where applicable.
We may use cookies such as:
Essential Cookies
Required for core website functionality.
Analytics Cookies
Help us understand how visitors use the website so we can improve it.
Functional Cookies
Remember user preferences and settings.
Marketing or Targeting Cookies
May be used to deliver relevant advertising or measure campaign performance, where applicable.
Third-party services such as analytics, social media, and advertising platforms may also place cookies through our website.
You can manage your cookie preferences through your browser settings or through any cookie controls made available on our website.
9. Website Content and Copyright Disclaimer
All content on this website, including text, graphics, images, and media, is either owned by Beacon Housing Solutions, used under licence, or sourced from materials believed to be copyright-compliant.
We aim to ensure that the information on this website is accurate and up to date. However, we do not guarantee that all content will always be complete, accurate, or current. Nothing on this website should be relied on as legal, financial, or professional advice without seeking appropriate independent guidance.
Beacon Housing Solutions will not be responsible for any loss arising from reliance on website content where verification should reasonably have been sought. If you believe any material on this website infringes copyright or intellectual property rights, please contact us and we will review the matter promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated effective date. We encourage you to review this page regularly so you remain informed about how we use and protect your personal data.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
Beacon Housing Solutions
Email: info@beaconhousingltd.com
Phone: +44 20 3794 8403
Address: 33 Station Road, Harold Wood, Romford RM3 0BS